You always know what has been completed, what we are working on and what is required from you next. The process is divided into eight clear stages.
Choose a convenient time for a free 15-minute call. No documents are needed yet.
Listen to your situation, explain the general process and determine whether our administrative service appears appropriate for your needs.
Review the written scope, pricing, responsibilities and privacy information. Proceed only if you are comfortable.
Explain exactly what is included, what is outside the service and how the success-based fee works. There is no upfront service fee. The fee is due only after a refund is received.
Review the requested information and documents.
Prepare a checklist adapted to the administrative circumstances you described. It may cover identity, German insurance information, employment records, departure and residence evidence, bank information and relevant periods in other countries.
Provide complete and truthful information and upload the available documents through the secure portal.
Confirm receipt, organise the material and tell you clearly if an expected item appears to be missing or needs clarification.
Check the prepared information, answer remaining factual questions and sign or approve the required documents.
Prepare the applicable forms and payment information from the facts you confirm, organise supporting documents and review the package for administrative completeness.
Provide any final signature or authorisation required for the agreed submission method.
Coordinate submission to the DRV office that appears responsible, record what was sent and confirm the next expected stage to you.
Supply additional facts or documents when DRV requires information that only you can provide.
Monitor ordinary correspondence, explain German-language letters, prepare factual replies for your approval, coordinate additional documentation, send appropriate status enquiries and update you at least every four weeks while the active application remains pending.
Receive DRV’s official decision and, if approved, the refund in the bank account accepted for payment. Pay the agreed service fee after the refund has been received.
Explain the practical content of the first decision, confirm the success-fee calculation and complete the agreed administrative service.
You remain responsible for truthful, complete and timely information and for approving or signing documents prepared from that information. Routine administrative correspondence is a central part of the service: you do not have to interpret and coordinate ordinary DRV letters alone.
This is an indicative planning range based on cases supported to date, not a promise. More complex cases can take considerably longer. Every application is assessed individually. Your actual process may be shorter or considerably longer depending on the complexity of your German and international residence, work and insurance history.
We cannot accelerate DRV’s internal decision-making. What we can do is prepare the administrative package carefully, respond to ordinary requests within the agreed scope, follow up appropriately and keep you updated while the application is active.
If DRV pays no refund, no service fee is charged. Pre-approved external costs may still remain payable. If the matter requires an objection, legal interpretation, litigation, tax advice or a future monthly pension application, we explain that it lies outside the standard service and recommend an appropriately qualified contact.
Shweta Mehta
We normally reply within two business days.
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WhatsApp +49 1520 9406569 Email support@germanpensionrefund.com Send an enquiry Open the contact form Book a free call Choose a convenient time Address Wurmkamp 1, 22869 Schenefeld, Germany